Privacy Policy

At Palanteer Solutions, we take privacy seriously. Your personal data is yours, and we’re here to protect it. This policy explains how we collect, use, and secure your information when you visit our site or make a purchase. By using Palanteer Solutions, you agree to the terms set out below.

1. What We Collect

We collect data to enhance your experience and provide better services.

Personal Information:

When you engage with us (whether you’re making a purchase, signing up, or reaching out to customer support), we may collect:

  • Name
  • Email address
  • Shipping address
  • Phone number
  • Payment details
  • Shipping preferences

Non-Personal Information:

We also track basic info to help us improve the website experience:

  • IP address
  • Browser type
  • Device info
  • Pages visited
  • Referral source

Cookies and Tracking:

We use cookies for functionality—like remembering your login, cart, and preferences. You can disable cookies if you prefer, but expect the experience to be less seamless.

2. How We Use Your Data

Here’s how we use your information:

  • Order Fulfillment: To process payments, ship products, and update you on your order.
  • Improvement: To make our website better and recommend products you might like.
  • Customer Support: To solve any problems with your orders or products.
  • Marketing: If you opt-in, we send occasional offers or updates. You can unsubscribe anytime.
  • Security: To prevent fraud, ensure compliance, and protect your data.

3. How We Protect Your Data

We’re serious about security.

  • Encryption: Sensitive info like credit card details is encrypted with SSL.
  • Access Control: Only trusted staff and partners can access your data.
  • Security Audits: We regularly check our systems to stay ahead of potential threats.

That said, no system is flawless. While we do everything we can, 100% security can’t be guaranteed.

4. Sharing Your Data

We don’t sell your personal data. However, in some cases, we may share it:

  • Service Providers: We work with trusted partners for payment processing, shipping, and emails. These partners must protect your data.
  • Legal Compliance: We may share data when legally required, like to prevent fraud or respond to legal requests.

5. Third-Party Links

Our site may have links to other websites. We’re not responsible for how those sites handle your privacy. Always check their policies before sharing personal info.

6. Your Rights

Depending on where you live, you may have some rights over your data:

  • Access & Correction: You can ask to see or update your personal data.
  • Data Deletion: You can request we delete your data, though some legal obligations may prevent us from doing so immediately.
  • Marketing Preferences: You can opt out of marketing emails at any time.
  • Cookies: You can change cookie preferences in your browser, but it may affect how the site functions.

If you need to make any requests, reach out to info@palanteersolutions.com.

7. Children’s Privacy

We don’t collect information from children under 13. If we discover that we have, we’ll delete it immediately.

8. Changes to This Policy

This policy may be updated over time. When we do, the "Effective Date" at the top will reflect the change. We recommend checking this regularly to stay up to date on how we’re handling your data.

9. Contact Us

Got questions? Contact us at info@palanteersolutions.com.

Legal Disclaimer: This policy is for informational purposes and isn’t legal advice. Laws like GDPR and CCPA may apply based on where you are. Consult a legal expert if you need compliance details.