Basic troubleshooting

1. No Sound or Audio

  • Check Volume/Mute: Ensure the radio is unmuted and the volume is turned up.
  • Test Other Channels: If only one channel has no sound, it may be a temporary outage. Try other channels.
  • Power Cycle: Turn the radio off, wait 30 seconds, then restart it.

2. “Acquiring Signal” or No Signal

  • Antenna Placement:
    • Ensure the antenna is properly connected and placed outdoors (e.g., on a car roof or near a window for home radios).
    • Avoid obstructions (trees, buildings, tunnels) blocking the southern sky (satellites orbit southward).
  • Weather Interference: Heavy rain, snow, or storms can disrupt signals temporarily. Wait for clearer weather.
  • Check Wiring: For car radios, inspect antenna cables for damage or loose connections.

3. Channels Missing or “Loading”

  • Subscription Check: Confirm your subscription is active and includes the missing channels (log in to your account online).

4. Radio Not Activating

  • Verify Radio ID: Tune to Channel 0 or check your vehicle’s Uconnect®/infotainment system for the correct ID.
  • Wait Longer: Activation can take up to 1 hour. Keep the radio powered on and tuned to Channel 1 or 184.
  • Double-Check Input: Ensure you entered the Radio ID (ESN/RID) correctly during activation, with no typos.

5. Static or Poor Reception

  • Reposition Antenna: Move the antenna slightly (for home radios) or adjust its placement on your car.
  • Avoid Interference: Keep the antenna away from GPS devices, power lines, or other electronics.

6. Account or Billing Issues

  • Check Trial Status: If using a free trial, ensure it hasn’t expired.

7. Vehicle-Specific Issues

    • Trial Period Ended: Many cars include a 3–12 month trial. Renew your subscription if the trial expired.
    • Factory Reset: For infotainment systems (e.g., Uconnect®), perform a reset via the settings menu.
    • Dealership Support: If hardware fails (e.g., antenna), contact your vehicle dealership.
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